Centralized LMS Training For Business Process Outsourcing

Large scale businesses and industries of all sorts can benefit greatly through business process outsourcing. But the benefit doesn't come just like that and it is for sure a complicated task. The utilization of an LMS in this area can work wonders and make training employees look like child's play.

Delegating or handing over the business processes of an organization to a third party service provider is what is meant by business process outsourcing. Companies usually hand over human resources, finance and accounting related work to third parties. The practice of outsourcing customer service was followed only later. Based on the location of the third party provider BPOs can be classified as offshore, nearshore, knowledge process and legal process.

The greatest advantage of BPO is that it can help an organization greatly when it comes to cutting costs. The compensation for labour, bills etc cost too low in offshore outsourcing than in onshore or onsite works. But still, efficient training is required in order to create co-ordination among the different departments of the organization.

BPOs have existed for a long time now. The earliest instance of them can be traced back to the 1830s when the United States had assigned the job of creating ship sails and wagon covers to Scottish labourers. The recent outsourcing trend has its origin in the 1970s when a lot of computer companies began handing over their works such as payroll preparation to third party companies. A good example for successful outsourcing is Coke which started it out in the 1980s and many companies followed suit seeing the tremendous success achieved by the company. This trend found a great number of followers after the 80s.

As BPO has proven to be a highly effective strategy in business, a lot of companies have started to make use of online training systems such as learning management system. Cutting costs, besides providing an effective way of training is one of the most important concerns of any organization.

Apart from important financial and accounting activities, even course content creation that encompasses books, CDs, videos etc is handed over to third parties. This is what an LMS vendor does as they create training module that takes care of the specific needs of an organization's training needs.

Providing vocational training to employees was decentralized in the past and this scenario got changed when learning management systems made it into online training systems. The amount spent on training was very high and managing it seemed to be equally difficult. The method of training varied from one company to another.

BPOs can gain a lot if they centralize and repeat the training process. This can be made possible by using learning management systems which integrate all the processes involved in training into a single package and deliver good results when it comes to increasing the skills of the employees. You can also control unauthorized spreading of the learning material by integrating the same with a logo and a corporate colour scheme. Pay-per-use business plan facilitates easy updation of course content and employees can gain essential vocational knowledge this way.

Business Process Outsourcing Here to Stay

All over the world, BPO outsourcing has taken every industry and has become a preferred method of doing business. Small and large companies in the country are taking advantage of it to sustain and even increase their operations. Even traditionally styled business firms are utilizing this business concept to make them more viable in the modern market situation. Their clients are also benefited by this approach because services geared to satisfy their requirements can be easily supplied.

Mexico has position itself as a prime provider of these services by taking advantage of its proximity to the United States. While other outsourcing services providers are several hundred miles away and with substantial time differences; Mexico just lies at our front steps, within easy reach and access and using Central Standard Time.

This resulted in the development of the outsourcing companies in that country. This advance of business outsourcing was also made possible because Mexico has a firm base of educated IT workers plus the fact that is so close to the US allows for an endless supply of fully bilingual resources. Mexico also graduates more people in IT than any other Latin American country. Without this pool of qualified bilingual resources plus technical workers, but outsourcing could not have developed as it did. They can now offer the same quality of outsourcing services that other far-flung countries have monopolized before.

BPO is not just about cutting cost but also the ability for many companies to provide better service, increase their reach and to gain competitive advantage. Small and medium companies today are learning what big companies know: they need to take advantage of business process outsourcing and outsource non core functions like: customer service, help desk, account processing, transaction processing and other back office functions to name a few, to compete in the market place and reduce time to market.

One great advantage of outsourcing to Mexico is its almost identical time zone with that of the US. This enables companies in the US to schedule meetings and conferences without the difficulty of adjusting the time. If a staff from the US company need to meet with an outsourced staff in Mexico, they can do it in real time without causing undue stress among themselves.

Definitely, the biggest advantage of utilizing an outsource service is the enormous savings that can be realized. The cut in expenditures could go as high as 30% or even higher in some cases. This alone is more than enough incentive for a commercial enterprise to adapt it in its operation. The savings can then be used to finance further expansion. This would not be possible if the company owners insisted on operating their business in the traditional way.

With the way things are going with business outsourcing, it would be safe to assume that this method of sustaining a commercial operation is here to stay. The marriage between IT and commerce has in fact spawned a myriad of other business activities where outsourcing is now being applied. Standard office procedures like accounting, payroll, inventory management, etc. are now being processed by outsourcing companies outside of the US as well as customer facing functions as customer service, help desk and technical support.